Refund Policy

Our Commitment

At SmartGlasses, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. This Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must meet the following conditions:

• Item must be unused and in the same condition as received
• Must be in the original packaging with all accessories
• Must include the receipt or proof of purchase
• Product seals and protective films must be intact
• No signs of wear, damage, or modification

How to Initiate a Return

To start a return, please follow these steps:

1. Contact Us: Email us at mrmaggisauce@gmail.com with your order number and reason for return
2. Wait for Approval: We'll review your request and send you return shipping instructions within 48 hours
3. Ship the Item: Pack the item securely and ship it to the address provided in our instructions
4. Track Your Return: Use a trackable shipping method and keep your receipt

Return Shipping Costs

Who pays for return shipping depends on the reason for return:

Refund Processing

Once we receive and inspect your return, we will:

• Send you an email confirmation that we've received your returned item
• Inspect the item within 2-3 business days
• Notify you of the approval or rejection of your refund
• If approved, process your refund to your original payment method

Exchanges

We accept exchanges for defective or damaged items only. If you need to exchange an item for the same product:

1. Contact us at mrmaggisauce@gmail.com
2. Provide your order number and photos of the defect/damage
3. We'll send you a replacement at no additional cost

For exchanges to a different product, you'll need to process a return and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software or digital products
• Items marked as "Final Sale" or "Clearance"
• Items damaged due to misuse or customer error
• Items returned without original packaging or missing components

Damaged or Defective Items

If you receive a damaged or defective item:

1. Inspect upon delivery: Check your package as soon as it arrives
2. Document the issue: Take clear photos of the damage and packaging
3. Contact us immediately: Email mrmaggisauce@gmail.com within 48 hours of delivery
4. Include details: Provide your order number, photos, and description of the issue

We'll arrange for a replacement or full refund at no cost to you, including return shipping.

Late or Missing Refunds

If you haven't received your refund yet:

1. Check your bank account again
2. Contact your credit card company (it may take time to process)
3. Contact your bank (processing can take additional time)
4. If you've done all of this and still haven't received your refund, contact us at mrmaggisauce@gmail.com

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items marked as "Final Sale" cannot be refunded. However, they can be exchanged if defective or damaged.

Warranty Information

All SmartGlasses products come with a manufacturer's warranty:

• Standard Warranty: 1 year from date of purchase
• Covers manufacturing defects and hardware failures
• Does not cover accidental damage, water damage, or misuse
• Warranty service may involve repair, replacement, or refund at our discretion

International Returns

For international orders, customers are responsible for return shipping costs unless the item is defective or damaged. Please contact us before returning an international order to receive specific instructions. Customs duties and taxes are non-refundable.

Questions?

If you have any questions about our Refund Policy, please don't hesitate to contact us: